Fine Art America
Reviews and Complaints
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Verified Reviewer
Forbiden 403 on signing up
- - Cannot access Fine Art America account; password reset emails are not arriving.
- - Created a new account but received a 403 Forbidden error.
Hello,
I am unable to access my Fine Art America account and have not received password reset emails despite multiple attempts. I tried creating a new account with a different email address, but I am now encountering a "403 Forbidden" error page (see attached screenshot).
I have already:
Checked my spam/junk folders
Added @***.com to my safe senders list
Tried different browsers and devices
Cleared my cache and cookies
Could you please assist me in resolving this issue so I can access or create my account? Thank you for your help.
Preferred solution: get it working I have paintings I would love to sell
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Verified ReviewerLove this company
I love this company
They answered quick, listened, understood and solved my problem. I will use them again in the future
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Verified ReviewerReturn
*** company!! Placed order, waited and waited only to find out it had been canceled.
Phone number on website is no longer in service.
Call 877-807-****, telephone service in California, nothing in Chicago. I will never use this company again!!!
Preferred solution: Apology
User's recommendation: STAY AWAY FROM THIS COMPANY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO SHIPMENT ARRIVED. EMAILS REPLIED WITH "CUT & PASTE" OPTIONS. RIPPED OFF!!!
I have heard NOTHING from this company. I have requested a refund thru PayPal.
They are also asking them questions. So disappointed.
....still no replies to my many (many) emails ... 12 weeks after they banked my funds!
To be clear, the cost to me was AUD $199BUT I WON'T STOP HERE! I'll never give up-- I'm gonna make A LOT of noise .......
I am in Melbourne, Australia, and I actually had to save for the art print (!) that I ordered from this 'company' months ago. Bitterly disappointed...
and I'm on a tight budget.
Eight emails and a phone call later...
IS THIS A SCAM?
Even the guy on the phone sounded dodgy!!!
- Cons are everything from admin to shipping
Preferred solution: Full refund
User's recommendation: Only buy if you can afford to LOSE YOUR MONEY. Look at reviews!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact anyone in FAA
I don’t know why we are having this dialogue. I thought that this platform helped to deal with issues I had brought to light.
I am an artist with FAA and I had my email hacked and I had to delete the address. I created a new email and have been unable to get FAA to replace my old,hacked email with my new email.
Very frustrating, there has been no response to my requests to accomplish this request. This is the story and I don’t see how you have contributed to helping my problem.
Very annoying , unable to change my old email to my new email. I feel it is necessary to cancel my subscription to FAA.
Account of Michael Cormier, email address is
michaelcormier998@***.com. Reply to my new email address which is
mccormier83dds@***.com
Sincerely
Michael Cormier
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy worst e-trade experience
I'm still trying to get my money back, trough my bank and appropriate institutions.
No massage from Fine Art American
Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.
On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.
- Professionally designed website
- Horrible customer service
- Took money and has not delivered products
Preferred solution: Full refund
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Verified ReviewerNot getting a response to this issue
I received OOPS... SOMETHING IS NOT RIGHT.
You must enter the SECURITY CODE. Error Code: 1848. I want to join. Did buyers registration but picture verification and code does not work.
I want to buy several items but cannot even join. I want to spend my money there but need an account
User's recommendation: You need to have some kind of technical person that can answer problems with registering.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooks like a Scam
I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.
Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.
On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 10 (ten) messages and calling at (877)807**** from Europe.
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is pure scam.
This is my worst and really appalling etrade experience.
- Just tempting and promising customers
- No tracking
- Looks like a scam
- Not at all customer service
Preferred solution: Deliver product or service ordered
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Verified ReviewerResolved: Frustrated
Company fixed the issue and I have been provided with apology. A tech person got in touch and together we solved the issue.
I am a long time artist/consumer at FAA. I have tried everything, and cannot get back into my account.
When I requested a new password online, FAA never sent me an email. And yesI check spam and junk folders. Nothing. I wrote to Tech Support.
No help.
After I called FAA and talked to a lady, she dug into my account and was able to give me a new temporary password. That didnt work.
bourgault@***.com
Check on order and problem with discount
DNeed help to verify order was placed last night and had immense difficulty with placing order as my cart would empty and then finally reappeared this morning not acknowledging my order being placed now the cart shows empty. Have not gotten confirmation email.
User's recommendation: Don’t know yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order never received
In transit, they said...
I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy email address has not been changed to my new one which is the one I’m receiving this message on
Hacked email and need FAA to enter my new email to my old email address. I am unable to access my old email. My new email address is mccormier83dds@***.com.
- Not very impressed with not being able to solve this issue
Preferred solution: I am an artist on your site and need to change my email address since it was hacked and deleted. I can’t receive any messages on that account.
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Verified ReviewerPackage
Shipped package to Canada to 6 Peltz Ave., and they said there was a $42 charge to accept the package.
Preferred solution: Deliver product or service ordered
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Verified ReviewerWhy is my account closed and why do you not pay me
I've tried to contact them several times (more than 20 emails), filled in a complain form and they answerd with a ticket number but never took action! They own me $230 for sold artistwork (Pictures) but in stead of paying me, they closed my account without any reason.
This is all since the 15th of December 2024. So, they sell works from Artists but they do not pay the Artists.
I think that is an criminal offence. How can I get in contact with them in person???
You have closed my account since the 15th of December. Why??
And on the 15th of December I should have been payed $230 for sold pictures!
You did not! You sell artistwork but you do not pay the artist???
- Website is ok
- Very very very bad services
Preferred solution: My mony from the sold artistworks and open my account again
User's recommendation: Very very bad custumerservice!!!
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Verified ReviewerWhy is my account closed and not opened again
Fine Art America does not react. They own me $230 for sold works.
They sell works from artists but they do not pay the artists!
They closed my account without any notice or reason on the 15th of december( the day I should have been payed), I reacted on the 16th for the first time and after that I got 5 ticketnumbers but never a reaction, even not after more than 15! emails
Since the 15th of December last year, my account has been closed. Why? There should have been a payment on the 15th of December, but instead, you closed my account...
- Very bad services
- No possibility to get in contact
Preferred solution: open my account again and pay me the $230
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I have been locked out of an account that is YEARS old. No tech support.
I am unable to sell. The worst disappointment.