Fine Art America
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Order not delivered
I have received zero help. I am frustrated and angry.
I want, née, demand service. I dont know how else to phrase this situation.
- Nice pictures of merchandise
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t shop at Fine Art if you care about customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fine art America not refund my money.
Fine art America are crooks and thieves.
I contacted Fine Art America to request a refund and cancel the automatic membership. Fine Art America canceled the membership promptly, but they did not refund the money.
I communicated with a woman who works for Fine Art America, and she provided me with a transaction number indicating a $30 payment.
Despite this, my card service team confirmed that no refund had been initiated by the merchant. When I asked the woman from Fine Art America for a refund document, she refused and insisted that the payment had been made, which is not the case.Her name is Abbie Shores.
- Steals money
Preferred solution: Full refund
Bakersfield, California
They said they would send instructions regarding cancellation. They did not send.
I ordered a pillow from Greg Olson Art. The seems showed.
There was sewing stitches on the front panel.
On each seam the stitches showed. Very disappointed.
User's recommendation: Order directly from Greg Olson art online
Kingston, Kingston
Have a little trouble entering my new password
Would love to send more pictures that I have painted and drawn as soon as possible, please send me the page to continue signing up ,i didn't understand what you meant by visa code
User's recommendation: Fine Arts Of America is one of the best company in the world to work with
Order info
Where are the three pictures I ordered? They still have not been shipped. They were supposed to be shipped on 6/26, but they never were.
Preferred solution: I want my pictures I bought.
Westminster, South Carolina
Poor image quality. Stain in clear finish on metal print. Customer service terrible.
I purchased an item while moving. It took 8 days to deliver from the purchase date.
I waited to open it until I was ready to hang it in the new location. I called to return it within 30 days of receipt, but it was 33 days from the order date. There were no options for a return. The image quality was poor.
The clear finish had a stain/smudge visible from a couple of vantage points. I will never purchase from them again.
Preferred solution: Full refund
User's recommendation: Seek out individual artists and purchase from them. I’m sure FAA makes more than the artist.
Pompano Beach, Florida
I am very pleased with Fine Art America and how they handled my missing puzzle pieces. They sent me a replacement puzzle immediately.
I was missing 2 pieces to a jigsaw puzzle I purchased from them and after calling them (which I had to find a number to call which was the only negative) they immediately contacted me and sent a replacement puzzle. Great company
User's recommendation: They stand by their guarantee but it would help if they listed their phone # for help and not a contact section to fill out
Kingston, Kingston
I only have five minutes left for code
I've received a via code just know each time i get a via code to enter and I press proces to had the via code something aways goes wrong and the company is advertising my art work .i said that someone from the company should WhatsApp me right know please and no one as done so
User's recommendation: Can't say anything about the company yet
Bartlesville, Oklahoma
Damaged print
Damages print. The damage is a ding in the metal print.
It also looks as if it was dragged across a rough surface. The ticket number is 111****.
User's recommendation: At this point I would not recommend.
Return authorization
I want a return authorization and credit for a picture that I received, which was incorrect. I have tried all day and still have not received any information on how to speak to a person.
Preferred solution: Full refund
Marble Falls, Texas
To get my account reopened
I have been trying to make contact with Fine Art America to get a new password so I can enter my artist site. Customer service on serves purchases and has no knowledge of tech support.
I have been trying to contact them for over a week with no results. I have had no response to my emails.
Cocoa, Florida
Customer service
I have already filled this out once today. I simply want a person to call me with a return authorization or send me a text with the return authorization. Customer service is lacking.
User's recommendation: Check teviews
Bucharest, Bucharest
Error making Artist account
Cannot make an artist account because they could not send the passcode
"We could not send a text message to the provided phone number."
the phone number is legit
Store Shut Down - No Warning
Store Shut Down - No Warning. They did this and kept my hard earned money.
Nothing but thieves.
What's new all these shops are stealing from real artists and think it's funny. I want my money!
- Store shut downs no warning and they take your earnings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Talk to person. !mycards
Cards bad
Card POPPED IN HALF, when unfolded it to write !!
Really unacceptable
How Can I sell these to customers if they do this ? Its awful
Preferred solution: Want to talk to someone. Is that too much to ask for ????
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I need to have these cards replaced,or be reimbursed for them. I paid you a lot of money and I CANNOT SELL THESE CARDS..
they are defective.
Please help me !! Sandy Haynes