Fine Art America
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Photo not clear
The photo is not clear; please refund this purchase. The background of the picture is not visible. Please contact me at +140******** and process the refund.
Preferred solution: Full refund
Shelton, Connecticut
My order never delivered
My order was never delivered... The zip looks like was repeated.invoice # 356****.
Item # 603**** on glossy canvas - The Starry night by Vincent Van Gogh. Total Size 20"X16" Total cost after shipping was $131.07 Ship to my son
Ran Anderson
Luisenstr Be 27
Berlin 12557
Germany
User's recommendation: Make sure computer doesn't up on the zip. And understand that addresses in Europe are played out different than the United States
Santa Monica, California
Order incomplete
We ordered 200 personalized greeting card and received only 2 boxes containing 25 cards per box. We should have received a total of 8 boxes.
I spoke with Jasmine and she had to do an escalated investigation as to what happened and told me 24-48 hours I would receive an email response.
We paid $890.46 for this custom order and this is unacceptable.
We ordered these to be sent this year for our Holiday cards.
User's recommendation: Purchase with caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blue Springs, Missouri
No One Cares
No one there seems to care. Now, I don't either!I'm closing my store there at the end of the month.Their customer "service" is the worst I've EVER encountered in my 75 years.
Pathetic. I'm done with it!
Their website is confusing to use, and it seems that I cannot assign a particular design to a particular product. A design for a coffee mug does not work on a t-shirt, but trying to assign it to coffee mugs only is nearly impossible. Same with t-shirts or any other product they offer. I was trying to get some help, but no one there seems to give a damn.
I'm working with a couple other merch sites, and will probably drop Fine Art America at some point. Their customer service sucks.
Richmond, California
Account issues
This company is TERRIBLE. My account was hiacked and according to customer servie there is no direct way to contact tech support.
Techsupport despite my many emails just keeps reseting a second account i created and is leaving my hijacked artwork there.
THIS IS BS.
There should bea way to support stolen or closed accounts and a way to contact by phone when the technical support via email isn'tNDO paying attention. Where is the accountability guys?O D TERRIBLE COMPANY POLICY.
User's recommendation: DONT DO IT
Birmingham, England
Did not receive orders
I have not received my orders and when I have tried to get in touch I have been unable to ? I'm really frustrated because I was really looking forward to getting the parcels
User's recommendation: Keep an eye on emails
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wylie, Texas
Problem with getting art I purchased
I was receiving poor customer service, and no products, from an art company. I complained through pissed consumer and the art company was more helpful.
I received emails, and the art arrived as I ordered.
I had no problem once I sent in the complaint. I have the art hanging on the wall and I'm happy with everything now.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Received wrong product size
I ordered a cover for my iPhone 12 Pro. I received the wrong size being too large for my phone. I need replacement with the right size.
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not satisfied
I haven't received a refund for the beach towel that wasn't printed correctly. Where is my refund?
- Cute stuff
- Poor quality
Preferred solution: Full refund
User's recommendation: Don’t order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Order not delivered
I have received zero help. I am frustrated and angry.
I want, née, demand service. I dont know how else to phrase this situation.
- Nice pictures of merchandise
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t shop at Fine Art if you care about customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fine art America not refund my money.
Fine art America are crooks and thieves.
I contacted Fine Art America to request a refund and cancel the automatic membership. Fine Art America canceled the membership promptly, but they did not refund the money.
I communicated with a woman who works for Fine Art America, and she provided me with a transaction number indicating a $30 payment.
Despite this, my card service team confirmed that no refund had been initiated by the merchant. When I asked the woman from Fine Art America for a refund document, she refused and insisted that the payment had been made, which is not the case.Her name is Abbie Shores.
- Steals money
Preferred solution: Full refund
Bakersfield, California
They said they would send instructions regarding cancellation. They did not send.
I ordered a pillow from Greg Olson Art. The seems showed.
There was sewing stitches on the front panel.
On each seam the stitches showed. Very disappointed.
User's recommendation: Order directly from Greg Olson art online
Kingston, Kingston
Have a little trouble entering my new password
Would love to send more pictures that I have painted and drawn as soon as possible, please send me the page to continue signing up ,i didn't understand what you meant by visa code
User's recommendation: Fine Arts Of America is one of the best company in the world to work with
Order info
Where are the three pictures I ordered? They still have not been shipped. They were supposed to be shipped on 6/26, but they never were.
Preferred solution: I want my pictures I bought.
Westminster, South Carolina
Poor image quality. Stain in clear finish on metal print. Customer service terrible.
I purchased an item while moving. It took 8 days to deliver from the purchase date.
I waited to open it until I was ready to hang it in the new location. I called to return it within 30 days of receipt, but it was 33 days from the order date. There were no options for a return. The image quality was poor.
The clear finish had a stain/smudge visible from a couple of vantage points. I will never purchase from them again.
Preferred solution: Full refund
User's recommendation: Seek out individual artists and purchase from them. I’m sure FAA makes more than the artist.
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