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Contact Fine Art America Customer Service

Fine Art America Phone Numbers and Emails

Toll-Free Number:

  • (877) 807-5901
Call customer service
Send Message

Legal:

  • (502) 327-5400

Fine Art America Emails:

General Info
Legal
Privacy Inquiries
Media
Press Inquiries
dmca@stites.com
DMCA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Fine Art America Customer Service?

Most Popular Number:

(877) 807-5901
Total calls: 1 822 Issues resolved: 114 Last call: Feb 7, 2025
author avatar
PissedConsumer Reporter

Fine Art America is an art marketplace with a toll-free helpline, 1-877-807-5901, to contact for queries and concerns. The Fine Art America contact number is available for questions about sales, orders, decor, gift cards, cancellation, return policy, bulk purchases, and discounts. Individuals seeking to discuss a legal issue can dial the Fine Art America phone number 1-502-327-5400 to contact the company representatives. Both these helplines are available for an active response between office hours.

The company has published multiple email addresses to contact for different inquiries. For general information, the Fine Art America customer service is available at info@pixels.com. Individuals with legal concerns can use one of the two published email addresses based on the nature of the query. For DMCA inquiries, write to dmca@stites.com for information and assistance. If your purpose of contact is a privacy concern, email privacy@mcbrayerfilm.com. Lastly, customers who want to contact the media department can use the email press@pixels.com. This address is specifically available for press-related inquiries. If the issue is urgent, use the Fine Art America contact number to talk to the company representative.

The company has an active online platform to assist customers with issues and concerns. To benefit from that, open the website www.fineartamerica.com in your browser and scroll down to the bottom of the homepage. There, you will see the option Contact Us. Click that to be directed to a form. Complete it by providing details of the query directed to customer service or technical support. To ensure a quick response, enter your name, email address, and subject of discussion before submitting the form. If the query is general, you can also look for the answer by visiting the frequently asked questions page on the Fine Art America website. However, if the answer is not there, fill out the form to contact.

The company headquarters is in the United States. The address is Fine Art America, 2415 N. Geneva Terrace, Chicago, Illinois 60614. Individuals with crucial concerns can visit this address to meet the Fine Art America customer service agent for assistance. The company representatives will try their best to address your issue. Fine Art America has a separate department for copyright infringement inquiries located at 2202 Main Street, Santa Monica, CA 90405. Individuals with relevant queries and concerns can contact that branch for assistance.

Fine Art America Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Fine Art America Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Fine Art America is 8778075901. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Fine Art America may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

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PissedConsumer Club

Contact Information

Fine Art America Website:

Fine Art America Help Center:

Corporate Office Address:

Fine Art America
2415 N. Geneva Terrace
Chicago, Illinois 60614
United States

Other Info (opening hours):

Copyright Infringement Inquiries

2202 Main Street

Santa Monica, CA 90405

More contact details

Fine Art America Customer Service Reviews

1.6 / 5
Poor
Amani Btk
Frustrated
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I am a long time artist/consumer at FAA. I have tried everything, and cannot get back into my account.

When I requested a new password online, FAA never sent me an email. And yesI check spam and junk folders. Nothing. I wrote to Tech Support.

No help.

After I called FAA and talked to a lady, she dug into my account and was able to give me a new temporary password. That didnt work.
bourgault@***.com

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Guest-6413973
Order

You didn't honor your 20% coupon online. A customer support representative said your coupon was not working& that it would be added to the order. It never was.
When I called a 2nd time, someone else said it was for new customers, only.
Good bye 4Eva
God bless you & have a happy day Happy

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Nick K Ziw
My worst e-trade experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.

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John H Crv
Product arrived damaged
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The product arrived damaged and customer service isn't very helpful. They don't provide return shipping labels. They want me to tear up the cards and take a picture of it.

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How Good is Fine Art America's Customer Service?

Jodie Nuk
Jodie Nuk
Feels Disappointed | Oct 09, 2024

Nice enough just no sign of my order.

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Stanislav Jzq
Stanislav Jzq
Feels Disappointed | Sep 11, 2024

Dissatisfied customer

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Michaeljames Ycv
Michaeljames Ycv
Feels Satisfied | Sep 05, 2024

Very good

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Kane Uhq
Kane Uhq
Feels Satisfied | Sep 03, 2024

Until this issue is rectified I’m sorry I can nit honestly reply to the question.

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Dudley Snq
Dudley Snq
Feels Satisfied | May 24, 2024

Good service

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Jammie Isj
Jammie Isj
Feels Satisfied | Apr 21, 2024

It was very good. Although I am still waiting for a solution

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Summary of Fine Art America Customer Service Calls

1.9K TOTAL
CALLS
04:44 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fine Art America?

Request for Information Question:

  • “Status of an order”
  • “I would like to speak with the owner.”
  • “There is a picture of a pikes marketplace poster that I would like to see information about the finish size”

Shipping and Delivery Question:

  • “My parcel has not arrived and no message of where it is. help.”
  • “Package supposed to be delivered yesterday and paid special for it. Did not receive.”
  • “Missing package”

Product/ Service Question:

  • “Damaged print”
  • “Defect”
  • “Technical support”

Return/ Replace Question:

  • “Return”
  • “Incorrect pricing”
  • “Need to return item that arrived damaged”

Payments and Charges Question:

  • “I just want to receive a copy of my order that I was charged for on or around Feb. 3rd”
  • “Declined CC charge”
  • “$30 charge to my CC 0706 declined. Can provide alt. CC # to you.”

Account Question:

  • “Unable to log in to my account, and want to update my contact account information”
  • “Can't log in”
  • “Not getting emails to reset my password”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancel order”
  • “I made mistake is it too late to cancel today's order”

Website/ Application Question:

  • “Web site not accepting credit calls”
  • “My site is not accepting my email”
  • “Fix website”

Refund Question:

  • “Refund inquiry”
  • “Need refund for returned pictures”
  • “Refund”

Staff Question:

  • “Speak to customer service- important”
  • “Customer service”
  • “Service order issue”

Cards Question:

  • “Problem ordering greeting card”
  • “Credit card”
  • “Had difficulty ordering 50 cards and missed sale.”

Employment Question:

  • “To get paid”
  • “1099”

Other Question:

  • “Declined CC”
  • “List items”
  • “When will I receive my order”

Compare Fine Art America Customer Service To

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