Fine Art America
Fine Art America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer service, Customer support, Does not matter if they will not assist you.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer service, Customer support, Does not matter if they will not assist you.50% of users think that Fine Art America should improve its Customer Service.
67% of users say that they won't use Fine Art America in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make it easier to post pics", "Very very bad custumerservice!", "You need to have some kind of technical person that can answer problems with registering.", "Check the return policy", "No Way".
Most users ask Fine Art America for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Elizabeth, New Jersey
Received order need to exchange and return
I bought 3 t shirts. Two of them are too small.
I need to return. It has been over a week and still haven't heard back from anyone. This is not professional. I was going to get a larger size for one of them.
Not sure if I will be doing that.
I will now have to call again. The other one was supposed to be for women and it looks like a child size.
User's recommendation: be careful when ordering as size. Customer service is not good.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sofia, Sofia-Capital
My worst e-trade experience
No massage from Fine Art American
Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.
On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.
- Professionally designed website
- Took money and has not delivered products
- Horrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Not getting a response to this issue
I received OOPS... SOMETHING IS NOT RIGHT.
You must enter the SECURITY CODE. Error Code: 1848. I want to join. Did buyers registration but picture verification and code does not work.
I want to buy several items but cannot even join. I want to spend my money there but need an account
User's recommendation: You need to have some kind of technical person that can answer problems with registering.
Need help with your issue?
Get support from our consumer experts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooks like a Scam
I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.
Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.
On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 10 (ten) messages and calling at (877)807**** from Europe.
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is pure scam.
This is my worst and really appalling etrade experience.
- Just tempting and promising customers
- Not at all customer service
- No tracking
- Looks like a scam
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Johns, Michigan
Resolved: Frustrated
Company fixed the issue and I have been provided with apology. A tech person got in touch and together we solved the issue.
I am a long time artist/consumer at FAA. I have tried everything, and cannot get back into my account.
When I requested a new password online, FAA never sent me an email. And yesI check spam and junk folders. Nothing. I wrote to Tech Support.
No help.
After I called FAA and talked to a lady, she dug into my account and was able to give me a new temporary password. That didnt work.
bourgault@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order never received
I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage
Shipped package to Canada to 6 Peltz Ave., and they said there was a $42 charge to accept the package.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is my account closed and why do you not pay me
You have closed my account since the 15th of December. Why??
And on the 15th of December I should have been payed $230 for sold pictures!
You did not! You sell artistwork but you do not pay the artist???
- Website is ok
- Very very very bad services
Preferred solution: My mony from the sold artistworks and open my account again
User's recommendation: Very very bad custumerservice!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is my account closed and not opened again
Since the 15th of December last year, my account has been closed. Why? There should have been a payment on the 15th of December, but instead, you closed my account...
- No possibility to get in contact
- Very bad services
Preferred solution: open my account again and pay me the $230
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Unable to log in to my account, and want to update my contact account information
No response from Customer Service . Have sold items but have NE VER been paid. Unable to log into my account and unable to communicate with customer service to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Edit pricing on my prints , contact info contact me and ask me for my present location and give me instructions on how to edit my paintings and other products. Thank you trying for years to contact yo
I've never received a penny in 10 years. I need to change my contact information.
I should be able to edit my pricing. I need to understand why I'm not getting any money. People are buying some of my products; they've told me so. There seems to be a problem on your end.
Can you figure out why I don't receive any money? Did I not add any money to the price that you charge for my product? Do you have the incorrect information on where to send my check? What address do you have on file?
I've sent you my new address several times. I've attempted to contact you on multiple occasions. I get nothing back, except for requests to repeat everything I've done repeatedly.
I can't stand it anymore. Either do something or tell me how to remove my pictures from your site.
Pinellas Park, Florida
Email address to be changed
Unable to change my hacked email address, I have tried to have technical support do this but they never respond to my issue. That is the problem which I am annoyed with.
I am unable to contact a representative about this issue. Searching for a solution to this problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Edit pricing on my prints cain’t
I never received a dime from purchasing my family and friends bought???whymy new add.is 2682 s southwind dr Gilbert az. 85295. Philip ruehlmann can I change pricing on all my products!!!???
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Edit pricing on my prints
You are sending me no solutions for reason for your review. I want to be able to edit prices on my prints and other products and I want to receive payment.
I never received the payment. Maybe its because I never priced anything I have. Im completely confused if you contact me again, address the issues and dont ask me for more comments, but take care of the problem. If you cant Ill just take my photos off of find out America And get rid of this problem.
Please help me solve it. Whats the problem communication my communication skills arent any good what dont you understand? Let me know what you dont understand. I just want to change my prices.
Make sure you have my correct address and receive checks when people buy stuff people buy stuff and told me about it and I never received the time. Its probably because you have my wrong address and wrong information or I never priced my products above what you want for them??? Whats going on?
You cant answer my questions and tell me to cancel and unload my panties. Best regards, Phil.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI upload the right format and size and my uploads are disabled
I am trying to upload JPG pictures, which are much under 25mb, to my FAA account. However, I keep receiving this notice which prevents my upload: 'Your image must be one of the following file types: .gif, .jpg, .jpeg.
Please change the image format and try uploading again'. Can you please fix this?
Preferred solution: Technical solution to upload images as an artist
Nashville, Tennessee
I can't post any pictures anymore
I couldn't log in.Also I use to be able to upload pics very easily.
Now pics have to be certain pixels?
User's recommendation: Make it easier to post pics
About
Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.
Fine Art America is ranked 138 out of 931 in Auctions and Marketplaces category
USA
Companies Similar to Fine Art America
Pixels
“Company has very poor communication skills and poor customer service.Had wanted to place a large order...“
Society6
“I am interested in purchasing a comforter and pillow shams. When I get to the checkout, it will not take...“
Saatchi Art
“Simplify the registration and to be more transparent with politics of seeling and buying art on yours...“
Art Com
“Site has many beautiful pictures and a wide variety. The problem is the quality of the item you receive....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.