Fine Art America Reviews

I have been a paid member on FAA (fine art America) since 2008. I have a PayPal account only for payments from FAA.

The last time I received a sale on FAA was back in 2018. The last time I used my PayPal account was back in 2023 to send one payment to a friend. Since then PayPal has banned me for life from using PayPal due to some suspicious activity that had nothing to do with me and FAA is refusing to pay the $341.37 balance on my account without a PayPal account. I have reached out to both PayPal and FAA asking to speak with a supervisor of which they have both refused this option.

PayPal will not give me any further information on the suspicious activity. PayPal has refused to close my account and refuses to assist in resolving this issue so I can reinstate the account so I can retrieve my balance from FAA. PayPal is wrongly profiling me as a criminal and FAA has stolen and held my money hostage for over 7 years! I am in the process of seeking legal assistance with this matter and will also attempt to reach out to the CEO of FAA via his LinkedIn account!
Just to let any new comer with FAA know they lie about how you get your visitors!

In one week they claim I received over 9,000 visitors but that is a lie. FAA relies on tags with each photo or art piece uploaded so if someone is looking for something online and what they are looking for has the same tags as your photography or artwork then your stuff will show up under that google search! those 9,000 visitors DID NOT CHOOSE to visit my art website and look at my work! Also with those over 9,000 visitors a majority of them were from New York, NY.

It has always made me wonder if people can just steal thumbnails and either recreate or resell as their own. After all according to some complaints on pissed consumer some members are claiming someone has stolen their work and is selling as their own.
FAA-has only one telephone number at which to contact them. If you do not wish to call then you can fill out the email form. I have done both and every person I have talked to refuse to help me.

Don't you think it speaks volumes on the integrity of a company when they make it almost impossible to reach them to resolve ANY issue!
I have been a member since 2008. I thought this was an upstanding company to trust my photography and artwork with!

BOY WAS I WRONG!! I will be making steps to find another place to call home as an artist!

Legal team,

I am exceptionally concerned that I have been shut out of your website precisely when inquiring about prior orders and returns. My two email addresses are : vishwam@***.com, (professional) & vishwamarwah@***.com.

(personal)

I spent over $1,500+ on gifts for my guests to a VIP party (let's say some top brass in Ottawa, Canada.). I selected the designs of Ms Aashna Khanna (née Taneja), my niece, an artist offering her work on your website.

Two kinds of purchases were made using her designs...iPhone covers and tote bags. When placing these orders, none of the offered discount codes worked. Given the urgency of an upcoming party, we chose to proceed, feeling baited-and-switched.

I believe all the iPhone covers have arrived, but I'm not certain of this and need to double-check the orders on your website vs. what we actually received.

1. I went to the vishwam@***.com account first and had to reset my password first.. The order history looked right and I had received those items.

2.

Of the four iPhone covers we had ordered for ourselves only one fits my iPhone. The other three do not fit either my phone or my partner's for whom I had chosen very specific, personal designs as it was his birthday.

3. Our guests, including the CEO of one of the largest foundations in Canada, started to return their iPhone covers, telling us that the models ordered for them did not fit their iPhones. Some remarked that they looked cheaply made and as if they would break.

4.

Where your company, and my niece, would have got brilliant exposure in a high-power setting, you let us down. Returns of the iPhone covers have become inevitable as several of them have come back to us with the same complaint. We have been reaching out to ask our guests to return these items to us, acknowledging that something had gone wrong with the orders. Most embarassing.

5.

Next, I went to vishwamarwah@***.com. I needed to locate the order status & details for the remaining iPhones in this account.

6. I was promptly shut out and denied entry with the message : "403: Access forbidden"

We need to return these faulty products and ameliorate the disappointment caused to the guests that were supposed to receive. We will also go through the detail to ascertain the amount spent on those items as well as our credit card statements to ascertain the total damage done.

The reputation damage done to my niece, Ms Aashna Khanna (née Taneja) is immeasurable.

Here are our order #s with dates placed and known issues :

1.

Invoice #: 373**** : TOTAL : $531.06

Date: 03/14/2025

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

remaining iPhone items : pending returns and full review

2. Invoice #: 373**** : Total: $1,102.09

Date: 03/16/2025

iPhone items : pending returns and full review

3. Invoice #: 373**** : $57.21

Date: 03/21/2025

Item #632**** : did not fit

Item #632**** : fits correctly

As of this date, we are still within our 30 day return timeframe. Given the entirely negative experience and the damage to our reputation, we are canceling our entire order and returning all the cheaply made items including the tote bags.

However, without access to your website, this time will run out due to no fault of ours.

And then ?

There is still time to rectify this unfortunate outcome : communicate quickly to resolve this situation.

Given the size of these orders, the alternatives have the potential to gather negative momentum for your company. An avoidable outcome, as of now.

Vishwa Marwah

and on behalf of our esteemed guests,

and my niece, Ms Aashna Khanna (née Taneja)

I placed an order (#378****) on June 4, 2025, and paid in full. Nearly a month later, I have still not received it nor have I been given any concrete information about when it will ship.

Customer support acknowledged the delay and promised a refund if the item wasn't shipped by the end of June. However, no update or shipment has occurred since then. I followed up again but have not received any further response.

So far, I've posted two negative comments directly on the Fine Art America platform and am now sharing my experience publicly here. I am still open to a resolution; if the item ships by July 4, I will gladly remove this review.