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Fine Art America

Fine Art America

fineartamerica.com
What is your customer experience with Fine Art America?

Fine Art America Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Fine Art America has 1.9 star rating based on 193 customer reviews. Consumers are mostly dissatisfied.

  • 27% of users would likely recommend Fine Art America to a friend or colleague.

  • Rating Distribution
  • Pros: Good selection of images for sale, You have no pros, Good selection.
    Cons: Customer service, Customer support, Does not matter if they will not assist you.

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Media from reviews

Fine Art America - Not getting a response to this issue
Fine Art America - My location is not Kingston , my location is in Clarendon,May Pen,JamFine Art America - My location is not Kingston , my location is in... - Image 2Fine Art America - Received wrong product sizeFine Art America - Received wrong product size - Image 2Fine Art America - Damaged printFine Art America - Damaged print - Image 2
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Janie M Qbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Order #371**** NOT DELIVERED

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Hello

I ordered a print in February. I have received different excuses from your company.

I am looking for a refund or the immediate confirmation of you re-sending the order.

Thank you for your prompt attention.

Janie Miller

View full review
Loss:
$130
Pros:
  • Plenty of choice
Cons:
  • Little to no customer service

Preferred solution: Full refund

User's recommendation: Beware: Dodgy customer service! And NO TRACKING on o’seas orders.

Vishwa M Dnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shut out (403 Forbidden message)

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Legal team,

I am exceptionally concerned that I have been shut out of your website precisely when inquiring about prior orders and returns. My two email addresses are : vishwam@***.com, (professional) & vishwamarwah@***.com.

(personal)

I spent over $1,500+ on gifts for my guests to a VIP party (let's say some top brass in Ottawa, Canada.). I selected the designs of Ms Aashna Khanna (née Taneja), my niece, an artist offering her work on your website.

Two kinds of purchases were made using her designs...iPhone covers and tote bags. When placing these orders, none of the offered discount codes worked. Given the urgency of an upcoming party, we chose to proceed, feeling baited-and-switched.

I believe all the iPhone covers have arrived, but I'm not certain of this and need to double-check the orders on your website vs. what we actually received.

1. I went to the vishwam@***.com account first and had to reset my password first.. The order history looked right and I had received those items.

2.

Of the four iPhone covers we had ordered for ourselves only one fits my iPhone. The other three do not fit either my phone or my partner's for whom I had chosen very specific, personal designs as it was his birthday.

3. Our guests, including the CEO of one of the largest foundations in Canada, started to return their iPhone covers, telling us that the models ordered for them did not fit their iPhones. Some remarked that they looked cheaply made and as if they would break.

4.

Where your company, and my niece, would have got brilliant exposure in a high-power setting, you let us down. Returns of the iPhone covers have become inevitable as several of them have come back to us with the same complaint. We have been reaching out to ask our guests to return these items to us, acknowledging that something had gone wrong with the orders. Most embarassing.

5.

Next, I went to vishwamarwah@***.com. I needed to locate the order status & details for the remaining iPhones in this account.

6. I was promptly shut out and denied entry with the message : "403: Access forbidden"

We need to return these faulty products and ameliorate the disappointment caused to the guests that were supposed to receive. We will also go through the detail to ascertain the amount spent on those items as well as our credit card statements to ascertain the total damage done.

The reputation damage done to my niece, Ms Aashna Khanna (née Taneja) is immeasurable.

Here are our order #s with dates placed and known issues :

1.

Invoice #: 373**** : TOTAL : $531.06

Date: 03/14/2025

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

remaining iPhone items : pending returns and full review

2. Invoice #: 373**** : Total: $1,102.09

Date: 03/16/2025

iPhone items : pending returns and full review

3. Invoice #: 373**** : $57.21

Date: 03/21/2025

Item #632**** : did not fit

Item #632**** : fits correctly

As of this date, we are still within our 30 day return timeframe. Given the entirely negative experience and the damage to our reputation, we are canceling our entire order and returning all the cheaply made items including the tote bags.

However, without access to your website, this time will run out due to no fault of ours.

And then ?

There is still time to rectify this unfortunate outcome : communicate quickly to resolve this situation.

Given the size of these orders, the alternatives have the potential to gather negative momentum for your company. An avoidable outcome, as of now.

Vishwa Marwah

and on behalf of our esteemed guests,

and my niece, Ms Aashna Khanna (née Taneja)

View full review
Loss:
$1700

Preferred solution: Full refund, plus postage. Redemption tor reputation damage : us and Aashna Taneja

User's recommendation: Stay away from this site. Their products are shoddy manufacturing. And if you want to return something, they shut you out of the site, with access forbidden, ostensibly waiting for the return time to run out. Same message to all artists offering their precious work on this site.

Janie M Qbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO SHIPMENT ARRIVED. EMAILS REPLIED WITH "CUT & PASTE" OPTIONS. RIPPED OFF!!!

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Updated by user Apr 07, 2025

....still no replies to my many (many) emails ... 12 weeks after they banked my funds!

To be clear, the cost to me was AUD $199BUT I WON'T STOP HERE! I'll never give up-- I'm gonna make A LOT of noise .......

Original review Apr 02, 2025

I am in Melbourne, Australia, and I actually had to save for the art print (!) that I ordered from this 'company' months ago. Bitterly disappointed...

and I'm on a tight budget.

Eight emails and a phone call later...

IS THIS A SCAM?

Even the guy on the phone sounded dodgy!!!

View full review
Loss:
$199
Cons:
  • Cons are everything from admin to shipping

Preferred solution: Full refund

User's recommendation: Only buy if you can afford to LOSE YOUR MONEY. Look at reviews!

Nick K Ziw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sofia, Sofia-Capital

My worst e-trade experience

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Contains 1 confidential file for company representatives
Updated by user Jan 22, 2025

No massage from Fine Art American

Original review Jan 22, 2025
I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.
View full review
Loss:
$645
Pros:
  • Professionally designed website
Cons:
  • Horrible customer service
  • Took money and has not delivered products

Preferred solution: Full refund

Sherran Mlg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Not getting a response to this issue

Fine Art America - Not getting a response to this issue

I received OOPS... SOMETHING IS NOT RIGHT.

You must enter the SECURITY CODE. Error Code: 1848. I want to join. Did buyers registration but picture verification and code does not work.

I want to buy several items but cannot even join. I want to spend my money there but need an account

View full review

User's recommendation: You need to have some kind of technical person that can answer problems with registering.

Michael C Vmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pinellas Park, Florida

Unable to contact anyone in FAA

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Very annoying , unable to change my old email to my new email. I feel it is necessary to cancel my subscription to FAA.

Account of Michael Cormier, email address is

michaelcormier998@***.com. Reply to my new email address which is

mccormier83dds@***.com

Sincerely

Michael Cormier

View full review
Nick K Ziw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looks like a Scam

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Contains 1 confidential file for company representatives

I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.

Since then I've tried everything possible to get in touch with their customer service, sending 10 (ten) messages and calling at (877)807**** from Europe.

It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised. Changing the password is also imposible.

It looks like this huge hub for selling fine art do not exist or that it is pure scam.

This is my worst and really appalling etrade experience.

View full review
Loss:
$645
Pros:
  • Just tempting and promising customers
Cons:
  • No tracking
  • Not at all customer service
  • Looks like a scam

Preferred solution: Deliver product or service ordered

Resolved
Amani Btk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Johns, Michigan

Resolved: Frustrated

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Updated by user Feb 13, 2025

Company fixed the issue and I have been provided with apology. A tech person got in touch and together we solved the issue.

Original review Feb 06, 2025

I am a long time artist/consumer at FAA. I have tried everything, and cannot get back into my account.

When I requested a new password online, FAA never sent me an email. And yesI check spam and junk folders. Nothing. I wrote to Tech Support.

No help.

After I called FAA and talked to a lady, she dug into my account and was able to give me a new temporary password. That didnt work.

bourgault@***.com

View full review
Patrick C Gbh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order never received

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Contains 1 confidential file for company representatives

I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.

View full review
Loss:
$88

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid!

Michael C Vmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My email address has not been changed to my new one which is the one I’m receiving this message on

Hacked email and need FAA to enter my new email to my old email address. I am unable to access my old email. My new email address is mccormier83dds@***.com.

View full review
Cons:
  • Not very impressed with not being able to solve this issue

Preferred solution: I am an artist on your site and need to change my email address since it was hacked and deleted. I can’t receive any messages on that account.

Sharon H Qnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package

Shipped package to Canada to 6 Peltz Ave., and they said there was a $42 charge to accept the package.

View full review

Preferred solution: Deliver product or service ordered

Gert H Cpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why is my account closed and why do you not pay me

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You have closed my account since the 15th of December. Why??

And on the 15th of December I should have been payed $230 for sold pictures!

You did not! You sell artistwork but you do not pay the artist???

View full review
Loss:
$230
Pros:
  • Website is ok
Cons:
  • Very very very bad services

Preferred solution: My mony from the sold artistworks and open my account again

User's recommendation: Very very bad custumerservice!!!

Gert H Cpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why is my account closed and not opened again

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Since the 15th of December last year, my account has been closed. Why? There should have been a payment on the 15th of December, but instead, you closed my account...

View full review
Loss:
$230
Cons:
  • Very bad services
  • No possibility to get in contact

Preferred solution: open my account again and pay me the $230

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Julious Vqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Unable to log in to my account, and want to update my contact account information

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No response from Customer Service . Have sold items but have NE VER been paid. Unable to log into my account and unable to communicate with customer service to help!

View full review
americafirst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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*** company!! Placed order, waited and waited only to find out it had been canceled.

Phone number on website is no longer in service.

Call 877-807-****, telephone service in California, nothing in Chicago. I will never use this company again!!!

View full review

Preferred solution: Apology

User's recommendation: STAY AWAY FROM THIS COMPANY!!!

Philip R Zth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mesa, Arizona

Edit pricing on my prints , contact info contact me and ask me for my present location and give me instructions on how to edit my paintings and other products. Thank you trying for years to contact yo

I've never received a penny in 10 years. I need to change my contact information.

I should be able to edit my pricing. I need to understand why I'm not getting any money. People are buying some of my products; they've told me so. There seems to be a problem on your end.

Can you figure out why I don't receive any money? Did I not add any money to the price that you charge for my product? Do you have the incorrect information on where to send my check? What address do you have on file?

I've sent you my new address several times. I've attempted to contact you on multiple occasions. I get nothing back, except for requests to repeat everything I've done repeatedly.

I can't stand it anymore. Either do something or tell me how to remove my pictures from your site.

View full review

About

Summary

Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.

Fine Art America reviews and complaints

Fine Art America is ranked 159 out of 959 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

VISA

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