Anonymous
map-marker Nashville, Tennessee

I can't post any pictures anymore

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I couldn't log in.Also I use to be able to upload pics very easily.

Now pics have to be certain pixels?

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User's recommendation: Make it easier to post pics

Nick K Ziw

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Verified Buyer
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Verified Reviewer
| map-marker Sofia, Sofia-Capital

My worst e-trade experience

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Contains 1 confidential file for company representatives
Updated by user Jan 22, 2025

No massage from Fine Art American

Original review Jan 22, 2025
I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.
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Loss:
$645
Pros:
  • Professionally designed website
Cons:
  • Horrible customer service
  • Took money and has not delivered products

Preferred solution: Full refund

Sherran Mlg

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Verified Reviewer
| map-marker San Francisco, California

Not getting a response to this issue

Fine Art America - Not getting a response to this issue

I received OOPS... SOMETHING IS NOT RIGHT.

You must enter the SECURITY CODE. Error Code: 1848. I want to join. Did buyers registration but picture verification and code does not work.

I want to buy several items but cannot even join. I want to spend my money there but need an account

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User's recommendation: You need to have some kind of technical person that can answer problems with registering.

Nick K Ziw

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Verified Buyer
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Verified Reviewer

Looks like a Scam

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Contains 1 confidential file for company representatives

I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.

Since then I've tried everything possible to get in touch with their customer service, sending 10 (ten) messages and calling at (877)807**** from Europe.

It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised. Changing the password is also imposible.

It looks like this huge hub for selling fine art do not exist or that it is pure scam.

This is my worst and really appalling etrade experience.

View full review
Loss:
$645
Pros:
  • Just tempting and promising customers
Cons:
  • Looks like a scam
  • No tracking
  • Not at all customer service

Preferred solution: Deliver product or service ordered

Patrick C Gbh

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Verified Buyer
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Verified Reviewer

My order never received

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Contains 1 confidential file for company representatives

I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.

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Loss:
$88

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid!

Amani Btk

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Verified Reviewer
| map-marker Saint Johns, Michigan

Frustrated

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I am a long time artist/consumer at FAA. I have tried everything, and cannot get back into my account.

When I requested a new password online, FAA never sent me an email. And yesI check spam and junk folders. Nothing. I wrote to Tech Support.

No help.

After I called FAA and talked to a lady, she dug into my account and was able to give me a new temporary password. That didnt work.

bourgault@***.com

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Julious Vqd

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Verified Reviewer
| map-marker Portland, Oregon

Unable to log in to my account, and want to update my contact account information

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No response from Customer Service . Have sold items but have NE VER been paid. Unable to log into my account and unable to communicate with customer service to help!

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Gert H Cpk

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Verified Reviewer

Why is my account closed and not opened again

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Since the 15th of December last year, my account has been closed. Why? There should have been a payment on the 15th of December, but instead, you closed my account...

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Loss:
$230
Cons:
  • No possibility to get in contact
  • Very bad services

Preferred solution: open my account again and pay me the $230

Gert H Cpk

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Verified Reviewer

Why is my account closed and why do you not pay me

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You have closed my account since the 15th of December. Why??

And on the 15th of December I should have been payed $230 for sold pictures!

You did not! You sell artistwork but you do not pay the artist???

View full review
Loss:
$230
Pros:
  • Website is ok
Cons:
  • Very very very bad services

Preferred solution: My mony from the sold artistworks and open my account again

User's recommendation: Very very bad custumerservice!!!

Philip R Zth

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Verified Reviewer
| map-marker Mesa, Arizona

Edit pricing on my prints , contact info contact me and ask me for my present location and give me instructions on how to edit my paintings and other products. Thank you trying for years to contact yo

I've never received a penny in 10 years. I need to change my contact information.

I should be able to edit my pricing. I need to understand why I'm not getting any money. People are buying some of my products; they've told me so. There seems to be a problem on your end.

Can you figure out why I don't receive any money? Did I not add any money to the price that you charge for my product? Do you have the incorrect information on where to send my check? What address do you have on file?

I've sent you my new address several times. I've attempted to contact you on multiple occasions. I get nothing back, except for requests to repeat everything I've done repeatedly.

I can't stand it anymore. Either do something or tell me how to remove my pictures from your site.

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Philip R Zth

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Verified Reviewer
| map-marker Mesa, Arizona

Edit pricing on my prints cain’t

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I never received a dime from purchasing my family and friends bought???whymy new add.is 2682 s southwind dr Gilbert az. 85295. Philip ruehlmann can I change pricing on all my products!!!???

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Philip R Zth

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Verified Reviewer
| map-marker Los Angeles, California

Edit pricing on my prints

You are sending me no solutions for reason for your review. I want to be able to edit prices on my prints and other products and I want to receive payment.

I never received the payment. Maybe its because I never priced anything I have. Im completely confused if you contact me again, address the issues and dont ask me for more comments, but take care of the problem. If you cant Ill just take my photos off of find out America And get rid of this problem.

Please help me solve it. Whats the problem communication my communication skills arent any good what dont you understand? Let me know what you dont understand. I just want to change my prices.

Make sure you have my correct address and receive checks when people buy stuff people buy stuff and told me about it and I never received the time. Its probably because you have my wrong address and wrong information or I never priced my products above what you want for them??? Whats going on?

You cant answer my questions and tell me to cancel and unload my panties. Best regards, Phil.

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Nili T

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Verified Reviewer

I upload the right format and size and my uploads are disabled

I am trying to upload JPG pictures, which are much under 25mb, to my FAA account. However, I keep receiving this notice which prevents my upload: 'Your image must be one of the following file types: .gif, .jpg, .jpeg.

Please change the image format and try uploading again'. Can you please fix this?

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Preferred solution: Technical solution to upload images as an artist

Auctions and Marketplaces Expert Talks

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May 28, 2021

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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Kevin L Whc

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Verified Reviewer

Need to receive confirmation and status of my order

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Made a purchase. Need a confirmation email that the order was received and the status of the order. I can't find confirmation of my order in my email.

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Preferred solution: Purchase confirmation and status update regarding date of delivery

User's recommendation: Get confirmation of order

Isabelle A Hix

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Verified Reviewer

No information on the status of my order

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Despite several emails and phone calls, I haven't received any feedback to my questions regarding my order and delivery to France. I have some doubts concerning the seriousness of this company and I'm afraid that I may have been cheated.

View full review
Loss:
$149
Pros:
  • Variety of items
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

John H Crv

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Verified Reviewer

Product arrived damaged

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The product arrived damaged and customer service isn't very helpful. They don't provide return shipping labels. They want me to tear up the cards and take a picture of it.

View full review
Loss:
$50
Pros:
  • Variety
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

About

Summary

Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.

Fine Art America reviews and complaints

Fine Art America is ranked 123 out of 882 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

VISA

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