Fine Art America
Fine Art America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 179 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer service, Customer support, Does not matter if they will not assist you.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 179 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer service, Customer support, Does not matter if they will not assist you.Recent recommendations regarding this business are as follows: "No Way", "Avoid!", "Avoid", "Only order from this company as a last resort", "Do not order from this company.".
Most users ask Fine Art America for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support
The FAA newsletter contains another artists name. I have been unable to receive my newsletter with my efforts and sales listed for over 6 months and they have made no effort to correct it.
This is so even though I pay a fee to have my art listed and have no way of knowing what the results of my efforts are.
Oh, also, there is no Customer Service telephone number and no way of addressing any flaws in the FAA Website. A truly waste of money and time !!!
- Plenty
Preferred solution: A correction on its website
User's recommendation: No Way
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order never received
I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to receive confirmation and status of my order
Made a purchase. Need a confirmation email that the order was received and the status of the order. I can't find confirmation of my order in my email.
Preferred solution: Purchase confirmation and status update regarding date of delivery
User's recommendation: Get confirmation of order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo information on the status of my order
Despite several emails and phone calls, I haven't received any feedback to my questions regarding my order and delivery to France. I have some doubts concerning the seriousness of this company and I'm afraid that I may have been cheated.
- Variety of items
- No customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct arrived damaged
The product arrived damaged and customer service isn't very helpful. They don't provide return shipping labels. They want me to tear up the cards and take a picture of it.
- Variety
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Saint John, IndianaNot happy
Lost order. Order placed 11/29/24.
Went to shipping company 12/05/24 has not been scanned in by shipping company as of today 12/18/24. Have to wait until 12/20/24 for item to be considered lost. Not a chance I will recieve item by Christmas. I can call back on 12/20/24 and cancel order or re-order.
Why would you use this shipping? How many other Christmas orders have been lost but you have received payment?
User's recommendation: Do not order from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Krefeld, North Rhine-WestphaliaResolved: Missing delivery
Company fixed the issue and I have been provided with apology. The ordered merchandise was delivered, albeit late.
I placed an order for merchandise, paid for it in full, and the delivery has still not been made. Furthermore, I have received no information as to the status of the order.
Preferred solution: Deliver product or service ordered
Unloading images
I had to leave a message about my issue.
I am having difficulty getting my images downloaded. It says 100% downloaded and then below that it says finishing up downloading.
But it never does completely download my images. I have done this on my mobile phone and also on my desktop computer without success.
Don't waste your time shopping. Shipping charge will make it unaffordable.
You'll get to check out, and, surprise! A 40% shipping charge! Makes a reasonably price gift, overpriced.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingston, KingstonMy location is not Kingston , my location is in Clarendon,May Pen,Jam
My location is Clarendon, May Pen, Jamaica, each time I try to log into Fine Arts Of America company the password that I have received from Fine Arts Of America company is not working for login,i would love to log in to add more art works to my collection please send password to this email, cameronreginald526@***.com
User's recommendation: I'm not sure
Unable to set up account
6 days, nobody has contacted me. Trying to set up account.
Person at this number said I had to wait for them to respond, that she couldnt help.
Thought thats what customer service meant? Is this business legitimate?
User's recommendation: Just. Don’t.
Good but could be better.
Quality of product is not up what it should be. Quality of prints do not reflect the quantity of the photos they are based on.
Missing package
The package was never delivered because this company used wrong zip code. No one was willing to help get the package to me and I had to reorder.
I also had to pay extra to get the package here on time and no one took responsibility for and mistakes. It is difficult to resolve problems with this company.
User's recommendation: Only order from this company as a last resort
Auctions and Marketplaces Expert Talks
Nuisance emails
I bought 1 card from them several years ago and they now send me at least one newsletter a day. the option to be removed from their list is greyed out and crossed out.
User's recommendation: don't give them your contact details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coal Center, PennsylvaniaQuestions about completing a online order
Nothing happened, outside of I was initially having difficulty making the purchase online. It is working for me now.
I apologize if you thought I was unhappy. was just trying to find a customer service number to answer some questions about an item I was considering to purchase. Didnt even realize this happen.
I eventually did speak with a few of your agents, and they were very helpful, and I am still considering making the purchase. Bob
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very bad non existent customer service
Company fixed the issue and I have been provided with apology. They sent a replacement, which arrived without damage.
There was no communication whatsoever. It just arrived on my doorstep unannounced.
They never responded to my email submissions nor informed me of the replacement. While I am thankful I now have the item, I haven cancelled my account with them as I am very disappointed with the way they do business and no longer trust their company.
The picture arrived badly dented and bent. It was not packed well, so I can't only blame the carrier service. I have reached out to them multiple times through their customer service online form, but they have not responded (it has been a week), despite their automated email suggesting that they respond within a few hours.
- Nice selection
- Extremely bad unresponsive customer service
Preferred solution: A replaced sent. One that is better packaged and not damaged.
User's recommendation: Definitely do not buy from them.
About
Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.
Fine Art America is ranked 119 out of 855 in Auctions and Marketplaces category
USA
Companies Similar to Fine Art America
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Same thing happened to me. The exact scenario.
They have told me to wait until Dec 30th before it will be considered lost. This was a Christmas present too. I feel like a fool. I should have read this before I realized this is how they run their business.
Telling me their items get lost a lot or shipper doesn’t scan item. As a buyer….what? Then use a different shipper.
Silly nonsense. Never doing this again.