Fine Art America

Legal team,

I am exceptionally concerned that I have been shut out of your website precisely when inquiring about prior orders and returns. My two email addresses are : vishwam@***.com, (professional) & vishwamarwah@***.com.

(personal)

I spent over $1,500+ on gifts for my guests to a VIP party (let's say some top brass in Ottawa, Canada.). I selected the designs of Ms Aashna Khanna (née Taneja), my niece, an artist offering her work on your website.

Two kinds of purchases were made using her designs...iPhone covers and tote bags. When placing these orders, none of the offered discount codes worked. Given the urgency of an upcoming party, we chose to proceed, feeling baited-and-switched.

I believe all the iPhone covers have arrived, but I'm not certain of this and need to double-check the orders on your website vs. what we actually received.

1. I went to the vishwam@***.com account first and had to reset my password first.. The order history looked right and I had received those items.

2.

Of the four iPhone covers we had ordered for ourselves only one fits my iPhone. The other three do not fit either my phone or my partner's for whom I had chosen very specific, personal designs as it was his birthday.

3. Our guests, including the CEO of one of the largest foundations in Canada, started to return their iPhone covers, telling us that the models ordered for them did not fit their iPhones. Some remarked that they looked cheaply made and as if they would break.

4.

Where your company, and my niece, would have got brilliant exposure in a high-power setting, you let us down. Returns of the iPhone covers have become inevitable as several of them have come back to us with the same complaint. We have been reaching out to ask our guests to return these items to us, acknowledging that something had gone wrong with the orders. Most embarassing.

5.

Next, I went to vishwamarwah@***.com. I needed to locate the order status & details for the remaining iPhones in this account.

6. I was promptly shut out and denied entry with the message : "403: Access forbidden"

We need to return these faulty products and ameliorate the disappointment caused to the guests that were supposed to receive. We will also go through the detail to ascertain the amount spent on those items as well as our credit card statements to ascertain the total damage done.

The reputation damage done to my niece, Ms Aashna Khanna (née Taneja) is immeasurable.

Here are our order #s with dates placed and known issues :

1.

Invoice #: 373**** : TOTAL : $531.06

Date: 03/14/2025

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

#631**** : did not fit

remaining iPhone items : pending returns and full review

2. Invoice #: 373**** : Total: $1,102.09

Date: 03/16/2025

iPhone items : pending returns and full review

3. Invoice #: 373**** : $57.21

Date: 03/21/2025

Item #632**** : did not fit

Item #632**** : fits correctly

As of this date, we are still within our 30 day return timeframe. Given the entirely negative experience and the damage to our reputation, we are canceling our entire order and returning all the cheaply made items including the tote bags.

However, without access to your website, this time will run out due to no fault of ours.

And then ?

There is still time to rectify this unfortunate outcome : communicate quickly to resolve this situation.

Given the size of these orders, the alternatives have the potential to gather negative momentum for your company. An avoidable outcome, as of now.

Vishwa Marwah

and on behalf of our esteemed guests,

and my niece, Ms Aashna Khanna (née Taneja)

I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.
Since then I've tried everything possible to get in touch with their customer service, sending 12 (twelve) messages and calling at (877)807**** from Europe (the charge was £1 per min).
It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised beforehand. Changing the password is also imposible.
It looks like this huge hub for selling fine art do not exist or that it is a scam.
Prividing that I have no connection with Fine Art America, now it looks impossible to get a refund.
This is my worst and really appalling etrade experience.

I placed my order of 3 metal printed pictures for $645 on 30.11.24, at the official site of Fine Art America. (Christmas sale) and the money have been taken straight away.

Immediately I recieved an email confirmation with buyers account and the promise, that the order will be shipped in 3-5 business days.

On 5.12.24 was informed that the order has been shipped.

Since then I've tried everything possible to get in touch with their customer service, sending 10 (ten) messages and calling at (877)807**** from Europe.

It also appeared absolutely imposible to log in at my account in order to track the delivery which Fine Art America, promised. Changing the password is also imposible.

It looks like this huge hub for selling fine art do not exist or that it is pure scam.

This is my worst and really appalling etrade experience.