Fine Art America
Fine Art America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer support, Customer service, Does not matter if they will not assist you.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fine Art America has 2.0 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Fine Art America to a friend or colleague.
- Rating Distribution
Pros: Good selection of images for sale, You have no pros, Good selection.
Cons: Customer support, Customer service, Does not matter if they will not assist you.Recent recommendations regarding this business are as follows: "Just. Don’t.", "Purchase with caution", "Make sure computer doesn't up on the zip. And understand that addresses in Europe are played out different than the United States", "DONT DO IT", "Keep an eye on emails".
Most users ask Fine Art America for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Fine Art America Reviews
"They said they would send instructions regarding cancellation. They did not send."
I ordered a pillow from Greg Olson Art. The seems showed. There was sewing stitches on the front panel. On each seam the stitches showed. Very disappointed....
Columbus, Ohio
Unable to set up account
6 days, nobody has contacted me. Trying to set up account.
Person at this number said I had to wait for them to respond, that she couldnt help.
Thought thats what customer service meant? Is this business legitimate?
User's recommendation: Just. Don’t.
Chicago, Illinois
Unloading images
I had to leave a message about my issue.
I am having difficulty getting my images downloaded. It says 100% downloaded and then below that it says finishing up downloading.
But it never does completely download my images. I have done this on my mobile phone and also on my desktop computer without success.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Kingston
My location is not Kingston , my location is in Clarendon,May Pen,Jam
My location is Clarendon, May Pen, Jamaica, each time I try to log into Fine Arts Of America company the password that I have received from Fine Arts Of America company is not working for login,i would love to log in to add more art works to my collection please send password to this email, cameronreginald526@***.com
User's recommendation: I'm not sure
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Krefeld, North Rhine-Westphalia
Missing delivery
I placed an order for merchandise, paid for it in full, and the delivery has still not been made. Furthermore, I have received no information as to the status of the order.
Preferred solution: Deliver product or service ordered
Seattle, Washington
Good but could be better.
Quality of product is not up what it should be. Quality of prints do not reflect the quantity of the photos they are based on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coal Center, Pennsylvania
Questions about completing a online order
Nothing happened, outside of I was initially having difficulty making the purchase online. It is working for me now.
I apologize if you thought I was unhappy. was just trying to find a customer service number to answer some questions about an item I was considering to purchase. Didnt even realize this happen.
I eventually did speak with a few of your agents, and they were very helpful, and I am still considering making the purchase. Bob
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Very bad non existent customer service
Company fixed the issue and I have been provided with apology. They sent a replacement, which arrived without damage.
There was no communication whatsoever. It just arrived on my doorstep unannounced.
They never responded to my email submissions nor informed me of the replacement. While I am thankful I now have the item, I haven cancelled my account with them as I am very disappointed with the way they do business and no longer trust their company.
The picture arrived badly dented and bent. It was not packed well, so I can't only blame the carrier service. I have reached out to them multiple times through their customer service online form, but they have not responded (it has been a week), despite their automated email suggesting that they respond within a few hours.
- Nice selection
- Extremely bad unresponsive customer service
Preferred solution: A replaced sent. One that is better packaged and not damaged.
User's recommendation: Definitely do not buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Photo not clear
The photo is not clear; please refund this purchase. The background of the picture is not visible. Please contact me at +140******** and process the refund.
Preferred solution: Full refund
Shelton, Connecticut
My order never delivered
My order was never delivered... The zip looks like was repeated.invoice # 356****.
Item # 603**** on glossy canvas - The Starry night by Vincent Van Gogh. Total Size 20"X16" Total cost after shipping was $131.07 Ship to my son
Ran Anderson
Luisenstr Be 27
Berlin 12557
Germany
User's recommendation: Make sure computer doesn't up on the zip. And understand that addresses in Europe are played out different than the United States
Santa Monica, California
Order incomplete
We ordered 200 personalized greeting card and received only 2 boxes containing 25 cards per box. We should have received a total of 8 boxes.
I spoke with Jasmine and she had to do an escalated investigation as to what happened and told me 24-48 hours I would receive an email response.
We paid $890.46 for this custom order and this is unacceptable.
We ordered these to be sent this year for our Holiday cards.
User's recommendation: Purchase with caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blue Springs, Missouri
No One Cares
No one there seems to care. Now, I don't either!I'm closing my store there at the end of the month.Their customer "service" is the worst I've EVER encountered in my 75 years.
Pathetic. I'm done with it!
Their website is confusing to use, and it seems that I cannot assign a particular design to a particular product. A design for a coffee mug does not work on a t-shirt, but trying to assign it to coffee mugs only is nearly impossible. Same with t-shirts or any other product they offer. I was trying to get some help, but no one there seems to give a damn.
I'm working with a couple other merch sites, and will probably drop Fine Art America at some point. Their customer service sucks.
Richmond, California
Account issues
This company is TERRIBLE. My account was hiacked and according to customer servie there is no direct way to contact tech support.
Techsupport despite my many emails just keeps reseting a second account i created and is leaving my hijacked artwork there.
THIS IS BS.
There should bea way to support stolen or closed accounts and a way to contact by phone when the technical support via email isn'tNDO paying attention. Where is the accountability guys?O D TERRIBLE COMPANY POLICY.
User's recommendation: DONT DO IT
Birmingham, England
Did not receive orders
I have not received my orders and when I have tried to get in touch I have been unable to ? I'm really frustrated because I was really looking forward to getting the parcels
User's recommendation: Keep an eye on emails
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wylie, Texas
Problem with getting art I purchased
I was receiving poor customer service, and no products, from an art company. I complained through pissed consumer and the art company was more helpful.
I received emails, and the art arrived as I ordered.
I had no problem once I sent in the complaint. I have the art hanging on the wall and I'm happy with everything now.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Received wrong product size
I ordered a cover for my iPhone 12 Pro. I received the wrong size being too large for my phone. I need replacement with the right size.
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not satisfied
I haven't received a refund for the beach towel that wasn't printed correctly. Where is my refund?
- Cute stuff
- Poor quality
Preferred solution: Full refund
User's recommendation: Don’t order
About
Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.
Fine Art America is ranked 119 out of 844 in Auctions and Marketplaces category
USA
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My experience with their "Custome Service" was the same as yours. No response after sending 3 - 4 emails. I'm an artist with products there, but not for much longer..