Robert H Bih

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Verified Reviewer

Technical support

The FAA newsletter contains another artists name. I have been unable to receive my newsletter with my efforts and sales listed for over 6 months and they have made no effort to correct it.

This is so even though I pay a fee to have my art listed and have no way of knowing what the results of my efforts are.

Oh, also, there is no Customer Service telephone number and no way of addressing any flaws in the FAA Website. A truly waste of money and time !!!

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Loss:
$1000
Cons:
  • Plenty

Preferred solution: A correction on its website

User's recommendation: No Way

Patrick C Gbh

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Verified Buyer
|

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Verified Reviewer

My order never received

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Fine Art America - My order never received

I ordered a few printed t-shirts as a Christmas gift for 83.23, but I never received my order despite several emails to which I never received a reply. I plan to file a complaint against this company in the coming days.

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Loss:
$88

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid!

Kevin L Whc

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Verified Reviewer

Need to receive confirmation and status of my order

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Made a purchase. Need a confirmation email that the order was received and the status of the order. I can't find confirmation of my order in my email.

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Preferred solution: Purchase confirmation and status update regarding date of delivery

User's recommendation: Get confirmation of order

Isabelle A Hix

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Verified Reviewer

No information on the status of my order

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Despite several emails and phone calls, I haven't received any feedback to my questions regarding my order and delivery to France. I have some doubts concerning the seriousness of this company and I'm afraid that I may have been cheated.

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Loss:
$149
Pros:
  • Variety of items
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

John H Crv

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Verified Reviewer

Product arrived damaged

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The product arrived damaged and customer service isn't very helpful. They don't provide return shipping labels. They want me to tear up the cards and take a picture of it.

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Loss:
$50
Pros:
  • Variety
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saint John, Indiana

Not happy

Fine Art America - Not happy

Lost order. Order placed 11/29/24.

Went to shipping company 12/05/24 has not been scanned in by shipping company as of today 12/18/24. Have to wait until 12/20/24 for item to be considered lost. Not a chance I will recieve item by Christmas. I can call back on 12/20/24 and cancel order or re-order.

Why would you use this shipping? How many other Christmas orders have been lost but you have received payment?

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User's recommendation: Do not order from this company.

1 comment
Guest

Same thing happened to me. The exact scenario.

They have told me to wait until Dec 30th before it will be considered lost. This was a Christmas present too. I feel like a fool. I should have read this before I realized this is how they run their business.

Telling me their items get lost a lot or shipper doesn’t scan item. As a buyer….what? Then use a different shipper.

Silly nonsense. Never doing this again.

Resolved
Ion S Yxd

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Verified Reviewer
| map-marker Krefeld, North Rhine-Westphalia

Resolved: Missing delivery

Updated by user Dec 03, 2024

Company fixed the issue and I have been provided with apology. The ordered merchandise was delivered, albeit late.

Original review Nov 18, 2024

I placed an order for merchandise, paid for it in full, and the delivery has still not been made. Furthermore, I have received no information as to the status of the order.

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Preferred solution: Deliver product or service ordered

Ildefonso Dwd
map-marker Chicago, Illinois

Unloading images

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I had to leave a message about my issue.

I am having difficulty getting my images downloaded. It says 100% downloaded and then below that it says finishing up downloading.

But it never does completely download my images. I have done this on my mobile phone and also on my desktop computer without success.

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Anonymous
map-marker Salt Lake City, Utah

Don't waste your time shopping. Shipping charge will make it unaffordable.

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You'll get to check out, and, surprise! A 40% shipping charge! Makes a reasonably price gift, overpriced.

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Reginald C Fmg

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Verified Buyer
|

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Verified Reviewer
| map-marker Kingston, Kingston

My location is not Kingston , my location is in Clarendon,May Pen,Jam

Fine Art America - My location is not Kingston , my location is in Clarendon,May Pen,Jam
Fine Art America - My location is not Kingston , my location is in... - Image 2
Fine Art America - My location is not Kingston , my location is in... - Image 3

My location is Clarendon, May Pen, Jamaica, each time I try to log into Fine Arts Of America company the password that I have received from Fine Arts Of America company is not working for login,i would love to log in to add more art works to my collection please send password to this email, cameronreginald526@***.com

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User's recommendation: I'm not sure

Anonymous
map-marker Columbus, Ohio

Unable to set up account

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6 days, nobody has contacted me. Trying to set up account.

Person at this number said I had to wait for them to respond, that she couldnt help.

Thought thats what customer service meant? Is this business legitimate?

View full review

User's recommendation: Just. Don’t.

Derral Gsb
map-marker Seattle, Washington

Good but could be better.

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Quality of product is not up what it should be. Quality of prints do not reflect the quantity of the photos they are based on.

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Anonymous
map-marker Gig Harbor, Washington

Missing package

The package was never delivered because this company used wrong zip code. No one was willing to help get the package to me and I had to reorder.

I also had to pay extra to get the package here on time and no one took responsibility for and mistakes. It is difficult to resolve problems with this company.

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User's recommendation: Only order from this company as a last resort

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Nathan Grant

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Anonymous
map-marker Guildford, Surrey

Nuisance emails

I bought 1 card from them several years ago and they now send me at least one newsletter a day. the option to be removed from their list is greyed out and crossed out.

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User's recommendation: don't give them your contact details

Robert P Dxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coal Center, Pennsylvania

Questions about completing a online order

Nothing happened, outside of I was initially having difficulty making the purchase online. It is working for me now.

I apologize if you thought I was unhappy. was just trying to find a customer service number to answer some questions about an item I was considering to purchase. Didnt even realize this happen.

I eventually did speak with a few of your agents, and they were very helpful, and I am still considering making the purchase. Bob

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Resolved
Natalie E Kmk

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Very bad non existent customer service

Fine Art America - Very bad non existent customer service
Updated by user Jul 14, 2024

Company fixed the issue and I have been provided with apology. They sent a replacement, which arrived without damage.

There was no communication whatsoever. It just arrived on my doorstep unannounced.

They never responded to my email submissions nor informed me of the replacement. While I am thankful I now have the item, I haven cancelled my account with them as I am very disappointed with the way they do business and no longer trust their company.

Original review Jun 13, 2024

The picture arrived badly dented and bent. It was not packed well, so I can't only blame the carrier service. I have reached out to them multiple times through their customer service online form, but they have not responded (it has been a week), despite their automated email suggesting that they respond within a few hours.

View full review
Loss:
$168
Pros:
  • Nice selection
Cons:
  • Extremely bad unresponsive customer service

Preferred solution: A replaced sent. One that is better packaged and not damaged.

User's recommendation: Definitely do not buy from them.

1 comment
Rodney S Fgp

My experience with their "Custome Service" was the same as yours. No response after sending 3 - 4 emails. I'm an artist with products there, but not for much longer..

About

Summary

Fine Art America is an online marketplace. The company was founded in 2006. Its headquarters is based in Chicago, Illinois, USA. Artists and photographers can upload images to marketplace and set their prices. Visitors can purchase artworks online. Only registered users can sell or purchase products. Fine Art America marketplace has the following categories: acrylic prints, metal prints, iPhone cases, greeting cards, and mixed media. It fulfills orders on behalf of artists. The company has 100% money back guarantee. If user is not satisfied with a purchase he or she can return it within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover.

Fine Art America reviews and complaints

Fine Art America is ranked 119 out of 855 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

VISA

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