Fine Art America
Reviews and Complaints
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Verified Reviewer
Unable to log in to my account, and want to update my contact account information
They keep giving us new passwords that don’t work and still we can’t log on to check our account
No response from Customer Service . Have sold items but have NE VER been paid. Unable to log into my account and unable to communicate with customer service to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEdit pricing on my prints , contact info contact me and ask me for my present location and give me instructions on how to edit my paintings and other products. Thank you trying for years to contact yo
I've never received a penny in 10 years. I need to change my contact information.
I should be able to edit my pricing. I need to understand why I'm not getting any money. People are buying some of my products; they've told me so. There seems to be a problem on your end.
Can you figure out why I don't receive any money? Did I not add any money to the price that you charge for my product? Do you have the incorrect information on where to send my check? What address do you have on file?
I've sent you my new address several times. I've attempted to contact you on multiple occasions. I get nothing back, except for requests to repeat everything I've done repeatedly.
I can't stand it anymore. Either do something or tell me how to remove my pictures from your site.
Email address to be changed
Unable to change my hacked email address, I have tried to have technical support do this but they never respond to my issue. That is the problem which I am annoyed with.
I am unable to contact a representative about this issue. Searching for a solution to this problem.
Elizabeth, New Jersey
Received order need to exchange and return
I bought 3 t shirts. Two of them are too small.
I need to return. It has been over a week and still haven't heard back from anyone. This is not professional. I was going to get a larger size for one of them.
Not sure if I will be doing that.
I will now have to call again. The other one was supposed to be for women and it looks like a child size.
User's recommendation: be careful when ordering as size. Customer service is not good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEdit pricing on my prints cain’t
I never received a dime from purchasing my family and friends bought???whymy new add.is 2682 s southwind dr Gilbert az. 85295. Philip ruehlmann can I change pricing on all my products!!!???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEdit pricing on my prints
You are sending me no solutions for reason for your review. I want to be able to edit prices on my prints and other products and I want to receive payment.
I never received the payment. Maybe its because I never priced anything I have. Im completely confused if you contact me again, address the issues and dont ask me for more comments, but take care of the problem. If you cant Ill just take my photos off of find out America And get rid of this problem.
Please help me solve it. Whats the problem communication my communication skills arent any good what dont you understand? Let me know what you dont understand. I just want to change my prices.
Make sure you have my correct address and receive checks when people buy stuff people buy stuff and told me about it and I never received the time. Its probably because you have my wrong address and wrong information or I never priced my products above what you want for them??? Whats going on?
You cant answer my questions and tell me to cancel and unload my panties. Best regards, Phil.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI upload the right format and size and my uploads are disabled
I am trying to upload JPG pictures, which are much under 25mb, to my FAA account. However, I keep receiving this notice which prevents my upload: 'Your image must be one of the following file types: .gif, .jpg, .jpeg.
Please change the image format and try uploading again'. Can you please fix this?
Preferred solution: Technical solution to upload images as an artist
Nashville, Tennessee
I can't post any pictures anymore
I couldn't log in.Also I use to be able to upload pics very easily.
Now pics have to be certain pixels?
User's recommendation: Make it easier to post pics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to receive confirmation and status of my order
Made a purchase. Need a confirmation email that the order was received and the status of the order. I can't find confirmation of my order in my email.
Preferred solution: Purchase confirmation and status update regarding date of delivery
User's recommendation: Get confirmation of order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo information on the status of my order
Despite several emails and phone calls, I haven't received any feedback to my questions regarding my order and delivery to France. I have some doubts concerning the seriousness of this company and I'm afraid that I may have been cheated.
- Variety of items
- No customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct arrived damaged
The product arrived damaged and customer service isn't very helpful. They don't provide return shipping labels. They want me to tear up the cards and take a picture of it.
- Variety
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support
The FAA newsletter contains another artists name. I have been unable to receive my newsletter with my efforts and sales listed for over 6 months and they have made no effort to correct it.
This is so even though I pay a fee to have my art listed and have no way of knowing what the results of my efforts are.
Oh, also, there is no Customer Service telephone number and no way of addressing any flaws in the FAA Website. A truly waste of money and time !!!
- Plenty
Preferred solution: A correction on its website
User's recommendation: No Way
Port Orange, Florida
Beware the return policy
I ordered an item on Dec 27, 2024 that was not shipped until Jan 7 2025 and then the item was lost in the USPS until Jan 15 and I received Jan 17, 2025. Per the website info the 30 day return policy starts from the day of the order, not the day of shipping or receipt of the item.
As I have to pay the return shipping to get the item back to them by the 30 day deadline,I would have to pay a fortune! Just know that their return policy is horrible.
User's recommendation: Check the return policy
I'm locked out of my acount
I lost my phone to access my email and am locked out of my gallery with fine art America .I have customers that want to buy my art on line
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Saint John, Indiana
Not happy
Lost order. Order placed 11/29/24.
Went to shipping company 12/05/24 has not been scanned in by shipping company as of today 12/18/24. Have to wait until 12/20/24 for item to be considered lost. Not a chance I will recieve item by Christmas. I can call back on 12/20/24 and cancel order or re-order.
Why would you use this shipping? How many other Christmas orders have been lost but you have received payment?
User's recommendation: Do not order from this company.
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Same thing happened to me. The exact scenario.
They have told me to wait until Dec 30th before it will be considered lost. This was a Christmas present too. I feel like a fool. I should have read this before I realized this is how they run their business.
Telling me their items get lost a lot or shipper doesn’t scan item. As a buyer….what? Then use a different shipper.
Silly nonsense. Never doing this again.