Fine Art America
Reviews and Complaints
This company does not honor its advertised sales.
The site posted an an ouncement that everything was 20 per cent off until midnight. However, six hours before midnight the sale prices were gone and everything was full price.
Customer service had no response to this except I dont see a promotion currently online.
This is not the first time this has happened. They are deceptive and dishonest.
Preferred solution: Price reduction
User's recommendation: Do not trust what they post - it’s a lie.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost shipment
Jovie refuses to issue a refund for a lost package. There has been no movement on this package for a week.
The post office has told me it is lost in transit.
I was told by 2 customer service representatives I would receive a refund.
This is horrible customer service. I am not going to pay for a package I don't have.
I have asked Jovie several questions and keep getting the run around.
- Art
- Customer service
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Closed account
Spoke to Jimmy...understand that your site does not have access to customer account issues...he was very engaging and is a great representative for your company...he permitted me to empty my spleen eventhough we both knew that the only outcome would be an empty spleen...
- Great resource for artists
- Slow customer and artist reaction
Preferred solution: Account restoration
Oakland, California
I Am the artist and could not order wholesale print
$21.13 Card
Apr 22, 2024 Transaction date
Apr 23, 2024 Posted date
FINEARTAMERICACOM
Description
Method
Card number
FINEARTAMERICA.COM 402-
935-**** IL 04/22
Online, mail or phone
(...3573)
Report a problem >
Transaction details may be preliminary or Incomplete and may not match the transaction as it appears on your periodic statement, which is the official record of your account activity.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot use gift card
I cannot use my gift card. I want to use it and order what is in my cart.
I CANNOT get any help!!! What is wrong with this site that will not allow me to order and use my card.
- Nice items
- Cannot use my gift card
Preferred solution: use my gift card
User's recommendation: Do not order here
Washington, District Of Columbia
Because I created account and it won't let me in. I just created it and it won't let me in.
I just made The account and it wont let me in it says error and then I also try to make another account and it wont let me use the same phone number so I either want to delete the account or get it fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unscrupulous company
I had joined FAA as a photographer in 2020. I had built a gallery of more than 2 dozen photos which were placed on their site.
Recently when I went onto the site to add more photos, it turned out that my account had been abruptly closed and my photos removed without prior notice. When I contacted support, they stated that my account had been closed due to "spam activity." I immediately questioned this as I had no idea what they were referring to, as I rarely vidit my page and certainly not engage in any "spam" activity! They agreed to reinstate my account, only to find that my entire photo gallery had been completely erased! I reached out to them and created support tickets at least twice since that time, only to be completely ignored!
TOTALLY UNACCEPTABLE AND EXTREMELY UNPROFESSIONAL! I have no further recourse and have lost years worth photographic works!
Preferred solution: Restoration of my account gallery photos.
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tried to make a purchase today. It was in my cart but when I went to pay the price changed.
I had the Metal print Sunrise over the Grand Canyon metal print in my cart and when I went to pay the price had changed and there was a charge for shipping. I really want this item but planned on the sale price. What can you do for me??
- Beautiful photos
- Sale went away
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My last order
Amazing
Initially I was confused by the email sent from pissed consumer offering a subscription. It looked like a response from customer service, but that came the next day.
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Verified Reviewer |
Little Rock, Arkansas
I am an artist and can’t even open my account or reset my password and I’m very irritated!!!!!!
I want to speak to a human being!!! I am an artist and cant open my account and it will not let me set a new password.
User's recommendation: 0 right now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Risagoodwill@***.com
Shoddy merchandise - Dear Fine Art America - production office. I received two items from your company gifts.
The items are shoddy. A bag that doesn't open or close and a beach towel that is too heavy, unattractive, unusable with sloppy printing on it. Truly shoddy merch. We would like the person who sent them to us - that their money be money returned.
The two products were sent to Risa D'Angeles, 340 Bailey Blvd, Tahlequah, Ok 74464. The person who ordered the items was Lauren Glass, Box 1688, Ojai, CA 93024.
Please respond to my email concerning this. Thank you, Risa D'Angeles
- Offers too many promises
Preferred solution: Full refund
A find
What is your phone number? You dont have to be like everybody else that doesnt have a phone number. This is kind of important.
- Not having customer service
Preferred solution: I have a signed picture of raven gods can you please call me back
User's recommendation: Have a phone number now number on website.
Resolved: Poor customer service
Company fixed the issue and I have been provided with apology.
Folks beware if you order something from this site yourself. Ive ordered many items and finally Ive had an error in my order and had to call customer service.
They do nothing and open tickets that no one responds to. Its a matter over a measly $24.00 and Ive spent 700 dollars last month.
My order was missing 2 prints and no one can resolve it and no one has contacted me back. I thought this company was good until I called customer service then I saw its true face.
- Quick prints
- Customer service if something goes wrong does nothing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No phone number to reach them
Took over $700 dollars from me with no receipt and my order has been processing for 14 days. Was supposed to ship in 3-5 days
- No receipt
- Took money and has not delivered products
Preferred solution: My order that was paid for
User's recommendation: Go Elsewhere
Bartlesville, Oklahoma
Damaged print
I purchased a print Sunset over the Grand Canyon by Michael Zheng. I have emailed and sent pictures to Tiffany but she doesnt respond.
I called earlier today trying to get up with her and was told Id have to email the problem and pictures which Ive done 3 times. I reached out to Michael Zheng to see if he could do anything and he claims that is not his print.
Can you reach out on my behalf to Fine art America? Thank you!
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